Refund Policy

Last updated: November 2025

At Clean Cut Nutrition, every order is freshly prepared to ensure the highest quality and freshness. Because of this, we have specific refund and cancellation terms that protect both our customers and our kitchen operations.

1. Fresh Meals – Non-Returnable

All of our meals are made to order and perishable, which means we’re unable to accept returns or issue refunds once food has been prepared or dispatched.

This does not affect your statutory rights — if something is wrong with your order, please contact us and we’ll make it right.

2. If There’s a Problem with Your Order

We always aim for your order to arrive in perfect condition.
If your order arrives damaged, incorrect, or missing items, please contact us within 24 hours of delivery at:
📧 info@cleancutnutrition.co.uk

Please include:

Your name and order number
A short description of the issue
A photo, if possible

We’ll review your case and, if appropriate, offer one of the following:

A replacement meal or product
A partial refund or credit towards your next order

3. Order Cancellations

You may cancel your order any time before the weekly cut-off (usually Sunday 3pm for Wednesday delivery).

After the cut-off, your order will be in preparation and cannot be cancelled or refunded.

If you need to cancel, please email us at info@cleancutnutrition.co.uk as soon as possible.

4. Supplements & Retail Items

For non-perishable items such as protein powders and supplements, you have 14 days from the date of delivery to request a return or refund — provided the item is unopened, unused, and in its original packaging.

You will be responsible for return postage costs unless the item was damaged or incorrect when you received it.

Once the return is received and inspected, we’ll issue your refund to the original payment method within 5–10 working days.

5. Late or Missing Refunds

If you haven’t received a refund after 10 working days:

Check your bank account again.
Contact your payment provider — it may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, please email info@cleancutnutrition.co.uk and we’ll investigate.

6. Contact Us

We’re here to help.
If you have any questions about your order or our refund policy, please get in touch:

📧 info@cleancutnutrition.co.uk
🌐 www.cleancutnutrition.co.uk